Claims

   Every staff member working for Borg & Borg is required to know and understand the claims process. This is the essence of our industry. His or Her training includes claims reporting, proper follow-up procedures, policy coverage, limits and conditions, settlement practices, legal issues, and subrogation. Every employee has served some time in the claims unit before moving on to other job responsibilities.

The Account Executive as well as the Account Manager also has the responsibility of being involved in claim management. While actual report and processing duties lie with the Claims Department, there is consistent input with all persons involved with a specific account,assuring maximum expertise and experience.

Your claim representative is specifically trained to handle all facets of the claim, with careful attention being paid to prompt, expedient service.

Where our office deems it more effective, the subcontracting and use of independent adjusters will be utilized. Our office maintains a list of competent professionals with whom we have previously worked. This also includes the use of highly qualified T P A's. This sharing of information and experience benefits you, our client.

To insure that subrogation of physical damage claims is achieved 'm a timely manner, daily follow-up is a nominal function of our Claims Department. We have embarked on many physical damage programs in the past, working with repair shops, salvage operations and other carriers in collecting dollars for damage caused by third parties. While we have the capability of generating loss runs from our in-house automation system, our choice is to secure such runs directly from the Insurance carriers. With today's automation, they are able to provide them on just as timely a basis. In most cases, they are even more up-to-date with respect to loss reserves.Everyone agrees that the faster a claimant is contacted, the more likely litigation can be minimized and/or avoided. Carriers today prefer that claim be submitted in as timely a manner as possible. We are available to receive initial reports directly from you, your driver, field supervisor or whomever you have designated to report the initial information to us,

Catastrophic losses require special handling. In a catastrophe, there are often special problems which must be addressed, i.e.: the immediate assignment of the loss to an adjuster; the avoidance of bad publicity; proper damage controls; media concerns; communication with authorities and officials; and most of all the avoidance of miscommunication and misinformation.

Loss Control

All carriers that we represent have Loss Engineering Departments. While all of our carriers do a fine job some carriers have reputations that surpass other carriers. All in all everyone is capable of providing superlative loss engineering services.
A partial list of topics we are able to address is:

DRIVERS - Since your driver is an integral part of your operation and is responsible for the majority of the claims, this is the area in which most time should be spent. Areas of interest would include:

Driver Selection - driver qualifications, etc.

Driver Training - safety meetings, etc.

Driver Supervision - road observations, etc.

Driver Recognition - good driver awards, etc.

Driver Discipline - reprimand, suspension, termination, etc.

ACCIDENT ANALYSIS - A review of accidents using different variables such as Type of Claim, Day of Week, Driver, help point out specific areas that need attention.

LOSS DOLLAR ANALYSIS - A breakdown of losses into dollar amounts, helps us determine
number of claim dollars at various loss levels. This helps in establishing what level of retention can be handled.

VEHICLE MAINTENANCE - While very few claims are a result of mechanical failure, vehicles still need to be in good operating condition. Daily logs and P.M. records need be kept in place, to aid in vehicle maintenance verification as well as claims defense.

SAFETY MATERIAL - Access is maintained to various other means of loss prevention material such as National Safety Council tapes, VCR tapes specifically prepared for your Industry, printed literature,etc.

Transportation Industry Experience

Borg & Borg has been providing insurance services for the Bus Transportation Industry for 25 years. During these past years, we have worked on numerous accounts providing not only actual insurance protection but also risk management services,

One of the projects we worked on was the Self-Insurance Program for the County of Suffolk, in NY involving their entire county-wide line operation. Prior to the implementation of a self insurance program, we provided coverage for 75% of the County's running fleet.

We also put together a program under a sealed bid process, for some 700 buses owned by various contractors and operated exclusively for the Duval County School District in Jacksonville, Florida.

At one time or another, we have reviewed the insurance programs of better than 75% of the school buses operating in Nassau & Suffolk Counties and have provided insurance coverage for more than 50% of the School Bus units on Long Island.

We welcome you to join our ever-growing family of satisfied clients. Come discover a new and easy way of securing the right kind of protection.

Construction Industry Experience

Borg & Borg has been providing Insurance services for the Construction industry for 20+ years. During these past years, we have worked on numerous accounts providing not only actual insurance protection, but also risk management services.

We are very pleased to have brought the Nationally renowned HOME BUILDERS INSURANCE PROGRAM to the Long Island area. This plan has been endorsed by over 100 State and Local Builder Associations.

As a member of the LONG ISLAND BUILDERS INSTITUTE we are able to work closely with the membership improving coverage's, enhancing policy protection, and reducing premiums. Our experience has enabled us to demonstrate the importance of proper protection through the use of 'Certificates-of-Insurance', 'Hold-Harmless' agreements, and 'Additional Insured' clauses. We welcome you to join our ever-growing family of satisfied clients. Come discover a new and easy way of securing the right kind of protection.